How can we help?
We're here for you and your pets. Reach out anytime.
Contact Support
Having trouble with the app? Have a question or suggestion? Send us an email and we'll get back to you as soon as possible — usually within 24 hours.
support@fitwithpaws.comReset your password
Enter the email address associated with your account and we'll send you a link to reset your password.
Frequently Asked Questions
How do I add a pet?
Go to the "My Pets" tab and tap the + button. Fill in your pet's name, breed, type, and birthday, and optionally add a photo.
How do I log a weight from my Apple Watch?
Open the FitWithPaws app on your Apple Watch, use the Digital Crown to adjust the weight value, select who the weigh-in is for, and tap Save.
How do I switch between kg and lb?
On the weight logging screen, tap the KG or LB toggle. The value will be automatically converted.
My Apple Watch is not syncing — what do I do?
Make sure Bluetooth is enabled on your iPhone, both devices are within range, and the FitWithPaws app is installed on your Watch. Try pressing the sync button (↓ watch icon) in the app.
Can I delete a weight record?
Yes. In the History tab, swipe left on any record and tap Delete.
Is my data backed up?
Yes. Your data is stored securely in the cloud and synced across your Apple devices automatically.
Still need help? Email us directly